Job Description

Additional Information

Job Number 24214788

Job Category Property Leadership

Location Courtyard Baltimore Downtown/McHenry Row, 1803 Porter St, Baltimore, Maryland, United States, 21230VIEW ON MAP (

Schedule Full Time

Located Remotely? N

Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Shaner Hotel Group. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.

• Focus on achievement of hotel financial goals / budget targets.

• Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.

• Assist in developing long- and short-range financial objectives consistent with property objectives.

• Ensure that all Shaner and franchise operating standards are followed.

• Be accessible to guests and employees.

• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.

• Handle guest complaints ensuring guest satisfaction.

• Assist staff with their job functions to ensure optimum service to guests.

• Leads all aspects of employee performance to ensure productivity and a quality work environment.

• Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments.

• Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.

• Other duties as assigned.

Responsibilities

The Assistant General Manager is responsible for assisting the General Manager in maintaining proper controls for all hotel operations in accordance with company policies / procedures and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry.

Qualifications

• Minimum of one year of management experience in the hospitality industry.

• Ability to satisfactorily communicate with guests, management and co-workers to their understanding.

• High school graduate or equivalent; college degree in hospitality management or business preferred.

• Bilingual English/Spanish a plus.

• Knowledge of budget preparation and cost controls.

• Working knowledge of all hotel departments.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to write routine reports and correspondence.

• Ability to speak effectively before groups of customers or employees of organization.

• Ability to apply good judgment to carry out instructions.

• Knowledgeable of the property management system.

• Knowledge of local activities and attractions appropriate for clientele.

This company is an equal opportunity employer.

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