Bilingual (Spanish/English) Customer Service Representative (Remote/Hybrid) Job at Centah Inc, Fort Lauderdale, FL

cEpzY09DZUF4alhUdFpCT2lpanRyUzU1bkE9PQ==
  • Centah Inc
  • Fort Lauderdale, FL

Job Description

**This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks of in-office onboarding/training.**

Who is Centah?

Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.

About the role:

We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.

Responsibilities:

  • Answer incoming calls and respond to customer’s requests
  • Ability to work in a fast paced environment.
  • Book appointments for members with a high degree of data accuracy
  • Maintain excellent written and verbal communication skills on a consistent basis
  • Identify and escalate issues to supervisors
  • Responsible for adapting to fast changing guidelines with customers
  • Informs clients by explaining procedures; answering questions; providing information
  • Maintains and improves quality results by adhering to standards and guidelines

Requirements

  • High school graduate or G.E.D.
  • Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
  • Excellent oral and written communication skills
  • Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
  • Ability to type at least 25 words per minute is preferred
  • Experience in providing exceptional customer service and maintaining established quality requirements
  • Must be able to pass a background check
  • Must be fluent (speaking/reading/writing) in both Spanish and English

Benefits

  • Opportunity to continue working from home in our post-pandemic workplace
  • Eligible for Medical, Dental, and Vision after 60 days of continuous employment
  • $15,000 Life Insurance (Company Paid)
  • 401K plan eligibility after 1 year of service w/company match of up to 4%
  • Paid Time Off - Earn 10 days per year after 90-day probationary period
  • $200 Monthly Incentive Bonus Plan
  • Weekly/monthly gift card drawings/contests for meeting goals
  • Career learning and development programs
  • Casual dress code

Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Next steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

Job Tags

Full time, Casual work, Remote job, Flexible hours,

Similar Jobs

Medpace

PACS Administrator Job at Medpace

Job Summary:Our corporate activities are growing rapidly, and we are currently seeking a full-time, office-based PACS Admin to join our Imaging team. This position will work on a team to accomplish tasks and projects that are instrumental to the companys success. If you... 

Wegmans Food Markets

Certified Pharmacy Technician Job at Wegmans Food Markets

Schedule: Part time Availability: Morning, Afternoon, Evening (Includes Weekends). Age Requirement: Must be 18 years or older Location: Charlottesville, VA Address: 100 Wegmans Way Pay: $21 - $21.50 / hour Job Posting: 01/17/2025 Job Posting End:...

Express Employment Professionals - Northwest Sacramento

Sales Development Representative Job at Express Employment Professionals - Northwest Sacramento

 ...Job Title: Sales Development Representative Location: Sacramento, CA Employment Type: Full-Time Are you ready to take charge of your career and create your own path to success? As a Sales Development Representative at our staffing agency, your growth is in your... 

Clinical Staffing Resources

Clinical Staffing Resources | School Health Coordinator Job at Clinical Staffing Resources

 ...Insurance Flexible Schedule Referral program Weekly Direct Deposit Competitive Pay, Flexible Schedule Clinical Staffing Resources is currently seeking a Registered Nurse (RN) to work in one of our school districts near you in NYC or the other 4 buroughs. The... 

Hanover Healthcare Center

Registered Nurse Supervisor, Weekends Job at Hanover Healthcare Center

 ...extra love to provide care to our patients & support our staff. *Weekends only - Friday, Saturday and Sunday or Saturday, Sunday and...  ...Offering skilled nursing rehab centers, long-term care centers, assisted living, and more, we create Caring Communities where everyone supports...