Job Description

Cutera is a leading global aesthetics device company with a comprehensive product portfolio and a global distribution footprint. We are a fast-paced, high-tech medical device company looking for the right person to help grow our business and reap the rewards of doing it! We hire the best people and provide them the best comp and benefits to help improve their lives. Read more at 

Job Description

Position Summary:

The Customer Account Liaison I/II will drive customer service for existing and new medical technologies and applications.

Duties & Responsibilities:

• Develop and maintain relationships with customers to sell and administer service contracts.
• Track and manage warranty and service contract expiration dates and renewal timelines.
• Prepare detailed quotes and draft contract sales agreements, negotiating terms to align with client needs and company objectives.
• Update and maintain customer and device information in Salesforce and SAP.
• Achieve quarterly booking goals as set by management.
• Document customer sales information and feedback to support product and contract sales strategies.
• Collaborate with field sales and service teams to identify customer opportunities and relay relevant customer feedback.
• Process and schedule payments as necessary.
• Continuously improve by capturing and analyzing relevant data/metrics and acting on the information.
• Other duties as needed or required.

Qualifications

Minimum Requirements &

Qualifications

• Bachelor's degree or equivalent.
• At least 1-3 years of experience managing customer warranties and/or service contracts.
• Exceptional phone, communication, and interpersonal skills.
• Proficient in multitasking and managing multiple priorities effectively.
• Detail-oriented with robust organizational skills.
• Strong proficiency in MS Office products; Salesforce.com experience is beneficial.
• Demonstrated commitment to quality and teamwork.

Additional Information

Cutera expects to reasonably pay in the range listed below for this position based on the city and state listed in the job posting. The actual compensation is influenced by a wide array of factors, including but not limited to skill set, level of experience, education, and candidate residence if the position is remote or field-based.

Base salary: $65,000 - $75,000

Benefits package: Medical, dental, vision, life insurance, AD&D, STD/LTD, company matching 401(k), and more!

All your information will be kept confidential according to EEO guidelines.

If you are ready to become part of our spectacular, growing, and FUN company, then apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Applicants responding to this posting must be able to provide proof of eligibility to work in the United States. Competitive salary, benefits, ESPP and stock options. Cutera is an Equal Employment Opportunity Employer.

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