Job Responsibilities : Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system. E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system. Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned. Communication – provide feedback on support issues, resolutions or suggestions to immediate supervisor or department manager. Communicate trends, issues and appropriate solutions to supervisors and management. Support coworkers – provide procedural advice and assistance to other representatives. Help maintain and ensure positive working relationships with support clients. Provide all support functions within the guidelines of the contact center and client policies and procedures. Maintain departmental productivity standards while exhibiting accuracy in applicable ticketing system. What can Aureon offer you? Opportunities for professional growth, development, and advancement within the organization 100% remote working employment model Comprehensive training on hardware and software applications for qualified applicants Knowledge and experience relating to basic computer applications Competitive compensation and full benefits package for full-time employees Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO Required Education : High school or equivalent Required Skills: Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner Excellent written and oral communication skills, including strong listening skills Intermediate to advanced computer skills with emphasis on Internet knowledge Aptitude for providing superior customer care Must exhibit dependability, adaptability and flexibility Basic math skills Creative thinking and reasoning ability Preferred Skills Experience in sales, marketing, or promotions Call Center, Customer Service, Inbound, Remote Aureon
...Job Description Job Description Salary: A Oasis Pools and Outdoor Living is looking for candidates that have experience and demonstrated success designing and selling pools and backyard living environments. Successful candidates are expected to have mastery...
...Job Description Job Description Kings and Queens Pet Sitting LLC. is a busy and rapidly expanding pet sitting and dog walking company... ...own home and with the one-on-one love and attention our Pet Sitters provide, it can be extremely rewarding. Due to our growth, we...
...effectively by providing tax technical support, guidance on effective processes implementation, and leveraging technology solutions. Deloitte provides client focused advisory services on local and international indirect tax related matters including planning, rate...
...maintain a safe environment for all employees, residents, families, and visitors, Stellar strongly encourages its employees to receive an FDA-approved COVID-19 vaccination, as well as any subsequent booster doses, as recommended by the Centers for Disease Control and...
...Job Description Do you have manager experience? It doesn't matter what type of management or supervisory... ...for you), we'd like to talk to you about an Assistant Manager opportunity at Mustang Disaster CleanUp in Rapid City, SD. Up to $20 / hr or possibly a salaried...