Job Description

Job Description

Job Description

Job Title :  Dental Receptionist
Location : Downtown London, ON
Position Type : Full-Time (35 hours/week, Monday-Thursday; No Evenings or Weekends)

About Us :
We are a close-knit, patient-focused dental office in downtown London, ON, dedicated to providing exceptional care and a positive experience for every patient. Our team is small but dynamic, and we pride ourselves on creating a welcoming, professional environment where patients feel valued and comfortable. We are currently looking for a  Dental Receptionist to join our team and help us continue to offer top-tier service to our patients.

Position Overview :
We are seeking a friendly, reliable, and detail-oriented Dental Receptionist who is passionate about delivering outstanding customer service. This role is perfect for someone who enjoys working in a collaborative, patient-centered environment. If you're an enthusiastic individual who thrives on making a difference in people’s day, we would love to have you on our team.

Key Responsibilities :

• Welcome patients with a warm, friendly attitude and ensure a positive experience from check-in to check-out.
• Manage patient appointment scheduling, ensuring efficient use of time and resources.
• Answer phone calls, emails, and respond to inquiries in a timely and professional manner.
• Process patient payments, insurance claims, and assist with billing.
• Maintain accurate and up-to-date patient records.
• Support the dental team by assisting with other administrative tasks as needed.
• Help enforce Infection Prevention and Control (IPAC) protocols, including instrument sterilization and room turnover.
• Assist the dentist and hygienist with patient care when necessary.

Qualifications :

• Previous experience in a dental office setting is required.
• Excellent communication and interpersonal skills.
• Strong multitasking abilities with a keen attention to detail.
• Familiarity with dental terminology and procedures.
• Comfortable working independently and collaboratively within a team.
• Proficiency in using computer systems; experience with Tracker dental software is an asset.
• CDA II and HARP certification is an asset.
• Current CPR certification.

Why Join Us?

• A supportive and friendly team environment where your contributions are valued.
• No evenings or weekends—enjoy work-life balance with regular hours.
• Opportunity to work in a positive and patient-focused setting.

How to Apply :
If you're ready to become part of our fantastic team, we’d love to hear from you! Please submit your resume and a cover letter to londonondental@gmail.com.

We look forward to hearing from you!

Job Types: Full-time, Permanent

Pay: $25.00-$29.25 per hour depending on experience

Expected hours: 32 – 37 per week

Benefits:

• Dental care
• Extended health care option
• On-site parking

Schedule:

• Day shift
• No weekends

Experience:

• Dental Receptionist: 1 year (required)
• CDA: 1 year (required)

Work Location: In person

Expected start date: 2025-04-22

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