Entry Level Customer Success Specialist Job at The Reynolds and Reynolds Company, Wilmington, DE

cDV3Y1BpZU94amJWdVpsTWppcnNyQ2w2blE9PQ==
  • The Reynolds and Reynolds Company
  • Wilmington, DE

Job Description

Position description:

As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 50- 70 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential. You will provide both on-site and video conference support to customers. Roughly 80% of the time you will be on-site and 20% will be video conference.

Customer Success Specialists work from a home office and will be provided a company car, cell phone, and laptop.

Training:

Paid Training! The nature of the position requires you to successfully complete an intensive training program. Training for this role will consist of classroom instruction at our offices in Houston, TX and Dayton, OH, as well as online courses where you will receive in- depth product training and automotive industry knowledge. In addition, you will be paired with mentors across the country where you can apply your classroom knowledge in a real-world setting.

Requirements:
  • Bachelor's Degree or equivalent experience
  • Must be a self-starter with good time management skills
  • Strong written and verbal communication skills
  • Excellent customer service and organizational skills
  • Ability to build strong customer relationships
  • Must have a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
  • Ability to travel, with overnight hotel stays, up to 50% during training period (approximately 6 months). After training, must be able to travel approximately 25% of the time.
  • Must have reliable home internet with sufficient bandwidth for video conferencing
Benefits:
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Company car for business and personal use
- Working remotely with a company cell phone and laptop
- Professional development and training
- Promotion from within
- Paid vacation and sick days
- Eight paid holidays
- Referral bonuses

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. The Reynolds and Reynolds Company

Job Tags

Holiday work, Remote job, Work from home, Home office, Night shift,

Similar Jobs

Headway

Licensed Psychiatrist (Virtual) Job at Headway

 ...practice, or grow your existing practice? Headway can help you earn more through insurance! Headway supports thousands of mental health clinicians across the United States in our mission to rewire the mental healthcare system for access and affordability. We equip mental... 

Acute Nursing Care

Direct Support Professional (DSP) Job at Acute Nursing Care

 ...A Direct Support Professionalworks closely with individuals who have developmental and intellectual disabilities to help them lead independent and fulfilling lives. They provide assistance with activities such as personal care, meal preparation, and transportation. DSPs... 

DIY Pool Plans

Swimming Pool Designer Job at DIY Pool Plans

 ...DIY Pool Plans is looking for Pool Designers who have experience with design and permit ready site plans for residential pools to join...  ...be responsible forworking with clients todesign residential swimming pools and then provide site plans ready to obtain permits.... 

Adventure Awaits

Remote Wedding & Honeymoon Organizer Job at Adventure Awaits

 ...Join Our Team of Remote Wedding Planners and Unleash Your Earning Potential! Ever dreamt of turning love stories into breathtaking...  ...knowledge needed to excel in the dynamic world of remote wedding planning. From the latest trends to effective client communication, we've... 

Bank of America

Senior Analyst - Global Financial Crimes Job at Bank of America

 ...Senior Analyst - Global Financial Crimes Charlotte, North Carolina;Washington, District of Columbia; Atlanta, Georgia; Jacksonville, Florida; Phoenix, Arizona; Chicago, Illinois **Job Description:** At Bank of America, we are guided by a common purpose to help...