Job Description
Salary: $17.00
The Contact Center Agent in our DCCA PVL (Department of Commerce and Consumer Affairs Provisional and Vocational Licensing) group takes calls from those seeking licensure by the State of Hawaii DCCA, answering questions, or addressing any concerns they may have. Their duties include handling inbound and making outbound calls to and from customers, listening to customers needs and answering their questions or resolving their concerns.
The Contact Center Agent maintains and records incoming inquiries in an internal database and research issues via both internal and external resources. Agents are responsible for providing accurate information, quoting time-sensitive responses to queries, and appropriately referring customers to publicly available resources. Regular daily caller interactions can include private information management, research, call de-escalation, and a commitment to first-call resolution. Due to the nature of work from home call center work, emphasis will be put on Key Performance Indicators (KPIs) and adherence to all company policies including but not limited to attendance and confidentiality.
Contact Center Hours: Monday - Friday / 7:30 a.m. - 4:30 p.m.
First month of orientation and training will be in the office. This is a work from home position but some time in the office will be required for meetings with supervisors and scheduled staff trainings. Agents that do not meet their KPIs may be asked to work from the office.
DCCA Contact Center Agents cannot hold a professional license through the Hawaii DCCA and must reside in the state of Hawaii.
remote work...depending on experience level. Annual and project-based bonuses Company vehicle or... ...Contractor with a heavy focus on commercial construction projects. Projects include: life... ...Seeking a senior construction project manager to lead and support their growth in the...
...Are you interested in working flexible hours, connecting with people one-on-one, and helping them re-engage with their health? At Signify Health, part of CVS Health, our mission is to buildtrusted relationships to make people healthier. Were hiring board-certified...
Remote Client Contact Specialist Location Remote in Fort Worth, TX : How will your role impact First Command? The Client Contact Specialist (CCS) serves as a primary contact resource for clients, facilitating inquires and/or concerns, and supporting appointment needs -...
Job Title Sr Fortinet Network Security EngineerLocation Brooklyn, NY (Hybrid)Duration 12 months Contract / C2CExperience 10+ yrsJob DescriptionCertification: Fortinet NSE 4 (minimum). NSE 5, NSE 6, or higher certifications are highly desirable.Experience: Minimum...
...Solutions (BCS) is seeking experienced investigative professionals within the intelligence community... ...for helping us recruit and sign fellow background investigators. Flexible schedules... ...of investigation in compliance with federal standards, all laws, and other required...