Job Description
Job Title: Hotel Billing Coordinator
We are a leading provider of temporary housing solutions, offering 24/7 service nationwide for over 20 years. Our commitment to excellence has a significant impact on everyone we assist, from policyholders to insurance carriers. We take pride in delivering fast, reliable services supported by a compassionate and dedicated team.
Position Overview:
We are looking for a motivated and dynamic individual with strong communication and multitasking skills to join our team as a Hotel Billing Coordinator. This full-time position (40 hours/week) offers the opportunity to thrive in a fast-paced, remote work environment.
Benefits:
Competitive salary
Health, vision, dental, and life insurance
Paid time off
401(k) with company matching after one year
On-the-job training
Job Summary:
As a Hotel Billing Coordinator, you will be responsible for collecting and auditing hotel invoices to ensure accuracy. You will address and resolve any billing discrepancies while collaborating with our Accounting Department to process billing and invoicing for insurance adjusters.
Key Responsibilities:
Gather, review, and reconcile hotel invoices to ensure accurate charges for customer stays.
Address and resolve billing discrepancies, following up on necessary corrections.
Prepare and send invoices to assigned customers within established timeframes.
Maintain daily written and verbal communication with coworkers and customers.
Update internal files, databases, and spreadsheets.
Provide exceptional customer service to policyholders, adjusters, and vendors.
Utilize critical thinking and analytical skills to find solutions for billing discrepancies and customer inquiries.
Respond promptly to a high volume of incoming calls, providing support as needed.
Assist with hotel placement for displaced families.
Take and relay detailed messages as required.
Qualifications:
Bachelor's degree in Accounting/Finance or Hospitality preferred; high school diploma required.
Entry-level experience in accounting, customer service, or hospitality is a plus.
Familiarity with accounting systems and processes is advantageous.
Strong analytical and problem-solving skills.
Excellent verbal and written communication abilities.
Exceptional organizational, time management, and multitasking skills.
Experience with accounting software; familiarity with Salesforce or similar CRM software is preferred.
Intermediate computer skills, including strong data entry and typing abilities.
Proficiency in Microsoft Excel (including sorting, filtering, and pivot tables).
Professional, compassionate, and friendly demeanor.
Flexible work schedule with occasional evenings and weekends required.
Work Environment:
This position operates in a fully remote environment, utilizing computers and phones regularly. You will communicate both verbally and in writing, and the role may require you to stand, walk, sit, and use your hands frequently.
This full-time position may necessitate a flexible schedule, including on-call responsibilities and support as scheduled by management.
Employment Type: Full-Time
Salary: $ 95,000.00 Per Year
Job Tags
Full time, Temporary work, Remote job, Flexible hours, Afternoon shift,