HVAC Service Dispatcher Job at Commercial Express HVAC, Sterling, VA

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  • Commercial Express HVAC
  • Sterling, VA

Job Description

Overview:

HVAC Service Department - Experienced Dispatcher

 

We are seeking a highly organized, reliable, and customer-focused HVAC Dispatcher.

Key Responsibilities:  

  • Coordinate and Schedule Service Calls : Efficiently assign service calls to technicians and ensure all appointments are scheduled in a timely manner.
  • Customer Communication : Act as a liaison between customers and service technicians, ensuring smooth communication regarding service appointment times, technician arrivals, and updates.
  • Create and Manage Work Orders : Generate and maintain accurate service call work orders, ensuring all details are correct for technicians to perform their duties efficiently.
  • Track Service Call Progress : Monitor the status of ongoing service calls to ensure timely completion and handle any issues that arise to keep operations running smoothly.
  • Professional Interaction : Communicate with customers in a friendly, clear, and professional manner, ensuring an excellent customer service experience.

 

Essential Skills and Qualifications:

 

  • Education : High school diploma or GED required.
  • Experience : A minimum of 3 years of experience in HVAC dispatching.
  • Customer Service : Strong interpersonal skills with a focus on delivering excellent service and managing customer expectations.
  • Organizational Skills : Excellent ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.
  • Technical Skills : Proficient in Microsoft Office Suite (Excel, Word, Outlook) and comfortable with dispatching software.
  • Punctuality and Reliability : Must be dependable and arrive on time, ready to contribute to team goals.

 

Our Employees Enjoy the Following Benefits:

Medical, dental & vision insurance

401k Retirement Plan with Match

Employer paid Life Insurance, Short-term and Long-term disability insurance

Optional Supplemental Life insurance

Holiday Pay

Paid Time Off

Bonus’

Employee referral program

Employee events

Job Tags

Holiday work, Temporary work,

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