Job Description

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

Job Description

The Manager, Corporate Operations is responsible for managing end-to-end operations of a set of stores in our Richmond, VA market with an emphasis on maximizing sales and profitability. The MCO is responsible for executing company initiatives, ensuring all stores are compliant with company standards, and leading a team of store managers and team members to drive positive team member engagement and retention. 

RESPONSIBILITIES  
(30%) Manage, Support, and Lead Managers and Team Members at all Levels
• Provide direction and communication company, market, and area goals and offer plan to achieve them. Partner with GMs to set goals.
• Conduct daily store visits and weekly self-OERs to ensure standards are being maintained
• Coach and develop team members at all levels to ensure efficiency of their positions 
• Coordinate field support resources (Field Trainer, HRG) where required to facilitate action
• Empower GMs and AMs to take full accountability for store performance; hold team accountable to expectations, goals, and systems. 
• Drive compliance completion; collaborate with store managers to provide recommendations and guidance on how to increase compliance numbers 
• Ensure all team members follow safety and security protocols 
• Support all innovation rollouts and ensure implementation
• Support team member onboarding 

(35%) Achieve Operational Excellence 
• Ensure operational goals are met; ADT, CSAT, OER, EBITDA, Food & Labor 
• Reinforce execution of key DPI policies and standards 
• Identify and diagnose ongoing operational gaps in underperforming stores; develop formal action plans to resolve gaps
• Partner with field support resources (Trainer, HR, Operations Support, Safety & Loss Prevention) to address gaps
• Hold MCOs and GMs accountable to executing action plans and track progress and promote a sense of urgency
• Ensure excellent customer service

(10%) Develop Talent
• Enforce systems and processes that drive effective hiring, retention, training, and development 
• Hold General Managers accountable to ensure meeting staffing and training goals 
• Identify and develop high-potential Assistant Managers as succession candidates for the General Manager position; ensure certifications are completed 
• Coordinate with Human Resources to strategize on staffing and turnover practices 
• Drive team member and customer engagement
• Conduct General Manager performance appraisals and provide feedback with a focus on development 

(10%) Manage Financial Oversight 
• Review key financial variables daily 
• Analyze and track key financial/operational data to derive meaningful business insights
• Develop executive presentations and present key trends and results to DCO 
• Present financial/operational weekly updates during Market Leadership and GM meetings
• Ensure stores are meeting operating plan through the use of P/L reviews and quarterly business reviews

(10%) Manage Market Development Activities to Drive AWUS Growth
• Coordinate with DCO and marketing field support to develop market business plans (e.g. targets, action steps, measurement)
• Drive the development and execution of Local Store Marketing (LSM) initiatives to grow AWUS
• Partner with field support resources to execute LSM initiatives
• Empower GMs to take leadership role in executing LSM (e.g. develop relationships in schools, community, etc.)
• Partner with DCO to identify and pursue “new” AWUS growth opportunities through store relocation, re-imaging and new builds

(5%) Administrative
• Manage calendar to reflect weekly plan 
• Complete all applicable forms in Zenput 
• Ensure store communication boards are updated and in compliance 

Qualifications

• Bachelor’s Degree preferred
• Minimum 3 years multi-unit experience in restaurant/retail industry
• Experienced in ensuring operational effectiveness for multi-unit organizations
• Thorough understanding of Domino’s Pizza standards, policies & procedures 
• Ability to read financial statements; strong analytical skills
• Ability to effectively and professionally provide guidance and coaching to store management and TMs
• Ability to plan and conduct effective meetings
• Experience in working independently with a result orientation
• Strong oral and written communication skills including public speaking
• Strong organizational skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

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