Job Description

Job Description

Job Description

JOB DESCRIPTION

Job Title: Network Technician and System Administrator

POSITION SUMMARY

Install, configure, and troubleshoot computer networks and associated assemblies. Provides operational monitoring, support, analysis and systems administration of Windows/Linux servers.

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS INCLUDE

• Support all personal computers and related peripherals in a professional manner.
• Make security recommendations, raising any security concerns or observed behaviors and implementing security enhancements as deemed by security team.
• Participate in IT cross-functional teams to create corporate wide solutions in order to improve Integra’s overall performance, resiliency and cross-site functionality.
• Perform nightly backups and verifies success and failure of these backups.
• Support server environment by working with VMware, Hypervisor along with Server Operating Systems and hardware by troubleshooting issues, upgrading when necessary, and monitoring for potential issues.
• Determine requirements of infrastructure upgrades and work with team to validate/procure and install new or updated hardware/software solutions within the environment.
• Provide support for users in a professional and superior level of customer support for any network, account, or PC issue by taking the following actions:
  1. Providing prompt contact with user requesting support and keeping user informed of resolution progress.
  2. Educate users on computer security topics as opportunities are available.
  3. Research and find the best solution to meet the user’s needs.
  4. Communicate resolution progress and solutions throughout the request.
• Support management of cloud environments.
• Establish user accounts and environments for new users. Additionally, disable and/or remove accounts for employees who have terminated.
• Create/Modify GPO Policies and utilize PowerShell scripts as needed.
• Provide IT support for all systems in production areas including support for printers, networking, and all computers/workstations.
• Maintain software license audits as required by QDM documentation.
• Maintain software patches on servers, computers, and other IT equipment and research and address IT security vulnerabilities in a manner that protects the company’s assets but allows users to remain productive.
• Proactively monitor network and server infrastructure and making corrections to alleviate potential downtime.
• Document and maintain documentation regarding network and system configuration including but not limited to: backups, disaster recovery, IP configuration, user groups, software licenses, and any IT related information requiring documentation.
• Provide on-call support as needed.
• Flexibility to perform other duties as assigned.

JOB REQUIREMENTS INCLUDE

Education: Bachelor’s Degree in Computer Science or MIS preferred; however, a combination of education and experience wherein the skills and abilities to perform the responsibilities and functions have been adequately demonstrated is acceptable.

Experience: At least four years of experience in IT or MIS role required. Linux skills are a plus.

Licenses/Certifications: Related MCSA or A+ certifications preferred.

Knowledge/Skills:

• Effectively and efficiently utilize Microsoft Office applications and other computer products and programs.
• Proven ability to determine specifications for new hardware/upgrades based on analysis of current utilization and projected growth.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
• Ability to read, analyze, and interpret technical user/administration manuals on networks, personal computers, operating systems, or other manuals associate with job duties.
• Ability to effectively interface with other departments and management.

PHYSICAL REQUIREMENTS INCLUDE

In an average workday, employee must (check one frequency for each task):

Task

None

Occasional

Frequent

Constant

Stand

☐

☐

☒

☐

Walk

☐

☐

☒

☐

Sit

☐

☐

☐

☒

Bend/stoop

☐

☒

☐

☐

Climb

☒

☐

☐

☐

Reach above shoulders

☐

☒

☐

☐

Squat/crouch/kneel

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☐

☐

Push/pull

☒

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☐

☐

Lift

☐

☒

☐

☐

Usual amount

☐ <10 lbs

☒ 11-25 lbs

☐ 26-50 lbs

☐ 51+ lbs

Carry

☐

☒

☐

☐

Usual amount

☐ <10 lbs

☒ 11-25 lbs

☐ 26-50 lbs

☐51+ lbs

Employee must use hands for repetitive action such as (please check all):

Task

Right

Hand

Left

Hand

Simple grasping

☒ Yes

☐ No

☒ Yes

☐ No

Firm grasping

☐ Yes

☒ No

☐ Yes

☒ No

Fine manipulation

☒ Yes

☐ No

☒ Yes

☐ No

WORKING CONDITIONS INCLUDE

In an average workday, employee is exposed to (check one frequency for each task):

Task

None

Occasional

Frequent

Constant

General shop conditions

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☐

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General office environment

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☐

☒

Humid, extreme hot/cold temps (non-weather)

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Outdoor weather conditions

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☐

☐

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Fumes or airborne particles

☒

☐

☐

☐

Fluorescent lights

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Moving, mechanical parts

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