Job Description
SUMMARY: ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES: - Provide excellent customer service to all employees and visitors to the property.
- Proactively redirect non-customers/non-employees from parking on the Bank's premises in a courteous yet firm manner.
- Provide alternative parking options for customers and non-customers as needed.
- Patrol assigned post on foot and report unusual activity to Banking Center Manager and Security Department.
- Report maintenance and safety conditions which might endanger all inhabitants.
- Respond to all requests for assistance relayed by Supervisor or other responsible manager
- Assist in providing a safe and professional work environment for employees, customers and non-customers.
- Responsibilities include crowd control and assisting Police Department/Fire Department/EMS or other officials during these processes; maintain control at traffic accidents, assist victims, and investigate causes.
- De-escalate any potential issues.
- Perform other related duties as required.
EDUCATION, CERTIFICATIONS: (Minimum education required to perform the duties of this position): - High School Degree or equivalent
- Trained in de-escalation tactics (preferred)
- 3 years in similar position or a combination of education.
KNOWLEDGE, SKILLS & ABILITIES: - Professional demeanor with focus on exemplary customer service.
- Must have a disposition to quickly deescalate potential incidents.
- Ability to assert control in a non-aggressive manner
- Must have strong verbal and written communication skills.
- Must have basic computer, data entry, and report writing skills.
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Must be able and willing to work with minimal supervision.
- Must have cyber security awareness to protect the digital environment, the Bank, and customers.
COMPETENCIES: - Professionalism
- Interpersonal Skills/Tact
- De-escalation
- Customer Service
PHYSICAL DEMANDS: (Physical effort generally associated with positions). - Must be able to climb stairs, move around banking center and parking lot quickly, sit and/or stand for long periods of time
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) The Cape Cod Five Cents Savings Bank
Job Tags
For contractors,