Team Leader Job at SKi Butlers, Truckee, CA

cFo0YU1TNkh3VEhVczU1TWpDL3RxeXA4bnc9PQ==
  • SKi Butlers
  • Truckee, CA

Job Description

Job Description

Seasonal (Seasonal)

Job Title: Team Leader

Location: Truckee, CA

Terms: Seasonal, full and part time roles available

Pay : $21/hour base wage, plus tips.

Requirements:

Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required !

About us:

Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years rallying behind collaboration, accountability and fun above all else . Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other.

Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values listed below:

Service | Simple | Purposeful | Curious | Give

Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don't stop there. Our culture is about being a part of something bigger. Whether it's contributing to our net zero climate initiatives, building lifelong friendships or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make.

Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company.

About the role:

Team leaders (aka shift managers) are responsible for upholding Ski Butlers customer service standards while managing the flow of day-to-day operations. No two days are the same as a team leader! Adapting to the environment, managing expectations and leading by example are all qualities of highly effective leadership, especially in this role.

Perks and Benefits:

  • Free Alterra Mountain Company Employee pass
  • Unlimited access to all AMC owned resorts
  • Ability to upgrade to full Ikon Pass at heavily discounted rate
  • Ability to ski everyday* Barring blackout dates
  • Access to 645+ industry discounted brands through Expertvoice
  • Discounted access to Rossignol/Dynastar/Lange equipment
  • 401K benefit and match for ALL staff members over 18 years old
  • Location specific, customer service-based bonuses (4 total in-season)
Primary Responsibilities:

  • Opening and closing the shop daily
  • Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift.
  • Plan delivery routes, support calls and pickups for the current and upcoming shift.
  • Respond to customer phone calls, text messages, emails and voicemails in a timely manner.
  • Dispatch ski technicians on reactive support calls
  • Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc.
  • Setting up the next shift for success
Secondary Responsibilities:

  • Sizing guests in the proper equipment for orders as they come into our system
  • Schedule work assignments for the following shift.
  • Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements
  • Assisting labor management during slow periods
  • Taking reservations and issuing refunds
  • Assist with delivery and support service operations as needed

Job Tags

Holiday work, Full time, Part time, Seasonal work, Work alone, Shift work, Weekend work,

Similar Jobs

Express Employment

Assembler/ Material Handler $15+ Job at Express Employment

 ...Reliable transportation and availability for a Monday-Friday schedule We offer a positive work environment. If you're ready to take your skills to the next level, apply today!#3314LI Express Office: Medina-Wadsworth 1154 Hinkle Drive Suite H Wadsworth, OH 44281

Dynamics ATS

Machine Operator Job at Dynamics ATS

Machine Operator JOB-10043054 Anticipated Start Date Jan. 13, 2025 Location Houston, TX Type of Employment Contract Hire Employer Info Our client produces heavy specialty steel fabricated products for a range of applications throughout...

Dirt Busters House Cleaning

House Cleaner Job at Dirt Busters House Cleaning

 ...Dirt Busters House Cleaning is a local cleaning company looking to grow by recruiting positive people who would like to make a difference...  .... Fun Work Environment Weekly Compensation Our top cleaners average $800 $1200+ per week No Nights or Weekends... 

ColRich

Acquisitions Senior Associate Job at ColRich

 ...shops we visit with our colleagues. Position: Acquisition Sr. Associate San Diego, CA About the Role: The Acquisition Senior...  ...of 5 years of multifamily transaction experience Bachelors degree in Finance, Economics, Business Administration or related field... 

Lindop School District 92

Middle School Social Studies Teacher Job at Lindop School District 92

 ...Job Description Job Description Title: Middle School Teacher Grades (5-8) Qualifications: Valid Illinois Teaching Certificate with Middle School grades (5-8) contentendorsements Knowledge of Child Development Ability to work cooperatively with children...