Job Description

Job Title: UX Researcher

Duration: 5+ Months (Possible extension)

Location: Denver, CO 80202

100% Remote

Responsibilities:

• Looking for a UX Researcher who brings the ability to dive into a problem space, ask the right questions, and advocate for the needs of the user within the design process.
• Creation of research plans, personas, journey maps or more, the researcher communicates the needs of the users to stakeholders, designers, product managers, and developers.
• Will be able to communicate research findings in a way that is both diplomatic and persuasive.
• Partner with product managers, designers, other researchers, and leadership to understand requirements and plan upcoming research.
• Minimize bias and ensure research results are highly useful.
• Understand current-state services. Discover unidentified or unmet needs. Obtain approval to move projects forward.
• Recruit test participants and manage participant scheduling.
• Create interview, concept or usability study scripts. Develop and deploy surveys.
• Moderate or note-take during in-person and remote tests and interviews.
• Analyze qualitative and quantitative data. Synthesize observations with the product team and research lead.
• Produce research reports with clear and actionable recommendations.
• Effectively communicate research findings (including visual representations of data, highlight videos, slide decks, etc.).
• Some travel required.

Education/Experience:

• Experience: 3-5 years
• Experience in an applied research setting, including experience integrating user research into product designs, design practices, and process change management.
• A solid grasp of user-centered design and usability.
• A strong understanding of strengths and shortcomings of a wide range of research methods, including when and how to apply them.
• Ability and willingness to adapt the UX research process to an agile environment.
• Open to receiving feedback and constructive criticism.
• Ability to plan own work on multiple concurrent projects, with minimal supervision while executing against deadlines.

Bonus/Preferred:

• Some understanding of design and prototyping tools
• Experience in healthcare
• Pendo, Mixpanel, or Salesforce software experience

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