Customer Support Specialist Job at Action Personnel Inc, Roanoke, VA

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  • Action Personnel Inc
  • Roanoke, VA

Job Description

Description

We are looking for a dynamic individual to join our Sales and Service team. At our company, we prioritize providing exceptional customer service and building meaningful relationships with our clients. As a Sales and Service Representative, you will play a crucial role in delivering top-notch service and ensuring customer satisfaction.

The Perfect Candidate Would... Be an articulate and professional communicator proficient in both written and verbal communication. Demonstrate a commitment to continuously develop product and service knowledge to enhance both customer and company success. Have proficiency in Microsoft applications and be eager to learn our CRM system with the assistance of our training protocols. Possess prior Call Center or Customer Service experience, with a track record of meeting customer expectations, resolving issues, and achieving or exceeding professional goals. Responsibilities:

Provide exceptional customer service on every call, prioritizing a "Love & Service" mentality. Maintain accurate and detailed customer data and order information. Strive for one-call resolution to ensure the best possible customer experience. Utilize active listening skills to understand customer needs and concerns, providing tailored recommendations. Demonstrate diligence in follow-up and attention to detail. Continuously learn and train to enhance skills and become a subject matter expert on our products. Act as a self-motivated problem solver, passionate about customer satisfaction, wellness, and our products. Identify upselling opportunities through active listening and confidently close sales. Collaborate effectively in a team environment and independently complete projects on time. Be motivated by additional payouts and commissions based on individual success in achieving goals and enhancing skills.

If you are a motivated and customer-centric individual with a passion for sales and service excellence, we invite you to apply and become part of our dynamic team!

Requirements

Monday through Friday, 10am to 7pm. Action Personnel Inc

Job Tags

Monday to Friday,

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