Job Description

What You'll Do:

- Investigation and resolution of identified and reported fraud. This includes performing a wholistic review of transactions, account profile, client behavior, and mitigating risk. Remediation and reporting required aligned to the product and regulatory association.

- Fraud Investigator will function as a liaison with Global Financial Crimes unit and additional stakeholders amid the referral process for regulatory reporting requirements.

- Ensuring timeliness with required EWS/Zelle reporting standards and requirements

- Efficiently manage caseload conducting timely outreach to clients and conducting interviews to understand the fact pattern where necessary

- Proactively identify recovery efforts from reported fraud transactions to recuperate losses

- Collaborates with Fraud Strategy on re-occurring fraud themes and assist on proposed decisions and action to be taken as a result of any fraud investigation

- Ability to describe basic fraud and case resolution decisions in clear and understandable language to internal clients

- Demonstrate ability to build and maintain strong working relationships with internal and external clients and act as a liaison in a professional manner with internal business units

- Prepare and document review findings in a concise, understandable manner for written communication to the appropriate parties

- Adheres to departmental and corporate policies to ensure guidelines are followed and executed in accordance with management's expectations.

These skills will help you succeed in this role:

- Experience in a financial crime role 4 + years' Superior analytical, critical thinking and decision-making skills utilizing data extraction

- Understanding of payment fraud, fraud schemes, common scams, and conducting payment fraud investigations.

- Superior time management and organizational skills to balance investigative efforts with client outreach and timely follow up to gather details

- The ability to research and respond to various methods of Debit card related fraud

- Preform research regarding fraudulent authorizations and take actionable steps to recovery fraudulent transactions and mitigate reputational and financial risk.

- Ensure proper case documentation and reporting

- Knowledge of BSA/AML requirements, suspicious activity reports, and other applicable regulations

- Excellent written and verbal communication skills

- Detail oriented with the ability and desire to work in a team environment

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